All prices shown are in NZD and include GST.

Shipping & Delivery

After placing your order you will receive an email confirmation and delivery tracking number when the courier collects the parcel - please check junk email folders for this also.
All orders within New Zealand are sent via courier (depending on the size of the item) All deliveries can be tracked easily and at any time using your supplied tracking number.

Cancellations- once a order is processed it can not be cancelled.

Please note due to track and trace we can NOT send to PO BOX addresses.

All pick up orders will be ready within an hour from your order being placed when the store is open.
All courier orders will be processed and ready to be sent within 24 hours of the order being placed. If your order is placed during a weekend or public holiday, we will process the order within 24 hours of the first working day.

International freight is sent track and trace with NZ POST and FED EX - Depending on the destination.

Delivery timeframes vary based on your location:

  • New Zealand - FREE! - 1 to 3 days (Allow an extra day for rural deliveries)
  • Australia - $20 - 2-5 days
  • International - $50 - 2-8 days

Refunds & Exchanges

If for any reason you wish to return or exchange your order, we are happy to credit exchange or refund any item purchased online (unless stated otherwise e.g sale items, swimwear, underwear or earrings). However, the following conditions apply:

  • You must notify [email protected] of your intention to within 14 days
  • You must send goods back to us via a traceable method
  • You must cover the return shipping costs.
  • sisters on london do not take responsibility for any items lost in the process of returning to us - hence why we insist on a traceable method
  • sisters on london will credit exchange or refund the item once the garment has been returned and accepted. Please note due to Hygiene reasons we can not return or exchange swimwear, underwear or earrings.
  • All items must be in the condition that they were shipped, un-used and with all original tags and receipts
  • If the item is purchased by pay by laybuy or afterpay then you will be refunded directly or issued a store credit once the item is returned and you will need to continue payments to pay by laybuy or afterpay until the item is paid off, as you will have received a refund or have a store credit in replacement of the returned item.

SALE ITEMS....Please choose carefully when purchasing SALE ITEMS, as NO credits, refunds or exchanges will be made on sale goods. This includes any promotions where the item purchased is not full priced.

How to Return/Exchange

Returned items are at your own cost via a track and trace method. If you wish to exchange/return please follow these steps:

  1. Email us at [email protected] to let us know you are returning items
  2. Send the items to us via a traceable method, e.g. track and trace courier
  3. After accepting the item, sisters on london will raise a credit, exchange or refund you (please note that refunds will only be processed if the item is faulty)

Please ensure you have read and met the above conditions before requesting an exchange/return.