Currency

All prices shown are in NZD and include GST.

Shipping & Delivery

After placing your order you will receive an email confirmation with tracking number included once the courier collects the parcel - please check junk mail folders for this also.
All orders within New Zealand are sent via courier (depending on the size of the item) All deliveries can be tracked easily and at any time using your supplied tracking number.

Cancellations- once a order is processed it can not be cancelled.

Please note due to track and trace we can NOT send to PO BOX addresses.

We will try to have all pick up orders ready within an hour from the order being placed when the store is open, the exception being peak times (eg Sale times/Christmas)
You will receive an email confirming when your order is ready for collection.
All courier orders will be processed and ready to be sent within 24 hours of the order being placed. If your order is placed during a weekend or public holiday, we will process the order within 24 hours of the first working day.

International freight is sent track and trace with NZ POST and FED EX - Depending on the destination.

Delivery timeframes vary based on your location:

  • New Zealand - FREE! - 1 to 3 days (Allow an extra day for rural deliveries)
  • Australia - $20 - 2-5 days
  • International - $50 - 2-8 days

  • With the ongoing Covid Situation we are occasionally experiencing delivery delays, please keep in mind this is out of our control, we will do our best to keep you informed as much as possible with any delays.

  • If you are in Hamilton and are able to, we suggest coming and collect your order as the couriers are flat out and we can't guarantee delivery timeframes once your parcel has left us xx

Refunds & Exchanges

If for any reason you wish to return or exchange your order, we are happy to credit or exchange any item purchased instore
(unless stated otherwise e.g sale items, swimwear, lingerie, underwear, earrings and facemasks).

For items purchased online the following will apply

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund, exchange or store credit.

Full priced items purchased online are available for an exchange, refund or store credit within 14 days.

Sale or reduced items are not available for a refund of any kind.

Jewellery, perfume, beauty and body products are not available for a return of any kind.

To complete your return, we require a receipt or proof of purchase.

Refunds will not be processed simply for change of mind.

The following conditions apply:

  • You must notify [email protected] of your intention and reason for requesting a refund within 14 days
  • You must send goods back to us at 61 London Street Hamilton 3204 via a traceable method
  • You must cover the return shipping costs.
  • sisters on london do not take responsibility for any items lost in the process of returning to us - hence why we insist on a traceable method
  • sisters on london will process the item once the garment has been returned and accepted.
    Please note due to Hygiene reasons we can not return or exchange swimwear, underwear, earrings, face masks, perfume, beauty and body products of any kind.
  • All items must be in the condition that they were shipped, un-used and with all original tags and receipts
  • If the item is purchased by pay by laybuy or afterpay then you will be refunded directly via the chosen method or issued a store credit once the item is returned if a credit if your choice, in this instance you will need to continue payments to pay by laybuy or afterpay until the item is paid off, as you will have received a store credit in replacement of the returned item.

SALE ITEMS....Please choose carefully when purchasing SALE ITEMS, as NO credits, refunds or exchanges will be made on sale goods. This includes any promotions where the item/s purchased are not full price.

How to Return/Exchange

Returned items are at your own cost via a track and trace method. If you wish to exchange/return please follow these steps:

  1. Email us at [email protected] to let us know you are returning items
  2. Send the items to us via a traceable method, e.g. track and trace courier
  3. After accepting the item, sisters on london will raise a credit, exchange or refund you (please note that refunds will only be processed if the item is faulty)

Please ensure you have read and met the above conditions before requesting an exchange/return.